Privacy policy

Last Updated: 2024

Welcome to www.lidiavives.com. At www.lidiavives.com, we respect your privacy and are committed to safeguarding any personal information you provide. This privacy policy outlines how we collect, use, and share user personal information, in compliance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect:

a. Site Statistics:

  • We collect location data (city and country).

  • Logging of IP addresses and site activities, including visit timestamps.

b. Sales and Services:

  • For transactions, we collect customer information, including name, address, email, phone number, and encrypted banking details.

2. Use of Information:

a. Statistical Purposes:

  • Information is used for statistical analysis to enhance user experience.

b. Sales and Services:

  • Data is used for payment processing, shipment management, and to fulfill contracted services.

3. Confidentiality:

User personal information is kept confidential and is not shared or sold to third parties, except when necessary for shipping through our transport partner.

4. Cookies:

We use cookies for statistical and advertising purposes. Users can reject cookies by configuring their browser settings. Details on the types of cookies used and their purposes can be found in our Cookie Policy.

5. Encrypted Banking Information:

In the case of banking data provided during transactions, it is essential to emphasize that this information is encrypted and inaccessible to us or third parties. Only the payment platform has access to this information to ensure the financial security of our users.

6. Specific GDPR Compliance Clauses:

a. User Rights:

EU users have the right to access, rectify, and erase their personal data. These rights can be exercised by sending a request to info@lidiavives.com.

b. Legal Basis for Processing:

Data processing occurs with user consent or when necessary to fulfill a contract. Users can withdraw their consent at any time by contacting us at info@lidiavives.com.

c. International Transfers:

We store and process data outside the EU. By using our services, users consent to these transfers. We ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures.

7. Changes to the Privacy Policy:

Changes will be reflected on the website without prior notice. Significant changes will be communicated through email or a prominent notice on our website.

8. Contact Information:

For any questions or concerns regarding this privacy policy, contact us at info@lidiavives.com.